Frequently Asked Questions (FAQ)

For US travel advisors working with our luxury DMC in France

Booking Process & Workflow

Upon receiving your request, Finding France reviews the details and may schedule a follow-up call, video meeting, or email for clarifications. You will typically receive a preliminary itinerary or quote within a few days, depending on the complexity of the request.

Absolutely. Finding France anticipates collaborative adjustments and works closely with you to perfect your clients’ itinerary.

We recommend planning 3 to 6 months ahead. However, Finding France is flexible and can accommodate last-minute trips, subject to availability and complexity.

Finding France typically provides quotes promptly, understanding the importance for travel agents. The turnaround time depends on the quote’s complexity. Please inform us of your deadline to ensure timely delivery.

Office Business Hours & Support

Our offices in France operate from 9:00 AM to 6:00 PM (French time), Monday through Friday. Nonetheless, Finding France offers 24/7 emergency support to ensure clients are never left without assistance.

Yes, you can contact Finding France via email, phone, or WhatsApp. While email is preferred for centralized communication, we can also create a WhatsApp group for more informal interactions.

Safety & Emergencies

Yes, upon request, Finding France offers 24/7 emergency support, with on-the-ground teams ready to handle any situation swiftly and professionally.

Absolutely. Finding France regularly caters to VIP travelers, ensuring discretion, privacy, and elevated service standards.

Services & Customization

Yes, Finding France provides both private and small group tours across destinations like Paris, Normandy, Champagne, Provence, and Alsace. Details are available on our Premium small group tours page: https://finding-france.com/small-group-travels/

Yes, Finding France manages restaurant reservations, selecting the best options to suit your clients’ preferences, including local favorites and Michelin-starred establishments.

Yes, Finding France oversees all logistical aspects, including transfers throughout the trip. We own a fleet of luxury vehicles and offer various transport options by road, rail, or air.

Absolutely. Finding France personalizes trips meticulously, considering factors like mobility challenges, family travel with children (including their ages), and dietary restrictions (e.g., gluten intolerance, vegetarian preferences) to deliver the best possible experience.

Accommodations

Yes, Finding France collaborates with top-tier hotels across France, carefully selecting each property to ensure high standards of service and comfort.

While we typically offer all-inclusive packages, Finding France can adjust proposals to exclude accommodations if you have existing hotel arrangements.

Finding France works with both 4-star and 5-star hotels, including charming boutique hotels and Palace establishments, tailored to your clients’ preferences.

We personally inspect each hotel and activity provider to ensure they meet our high standards for quality, cleanliness, and service. Finding France focuses on uncovering hidden gems and authentic experiences throughout France to create unforgettable memories for your clients.

Pricing & Commission

Finding France generally offers net quotes without commission. However, we are flexible and can customize proposals to include travel agent commissions upon request.

Finding France customizes every itinerary based on your clients’ preferences, travel style, and expectations. Whether they are looking for discreet luxury, immersive cultural experiences, or high-end family travel, we tailor each proposal to their priorities. We are happy to adapt and offer different options to match the desired level of comfort and exclusivity.

By default, Finding France provides non-detailed quotes to maintain the confidentiality of our partners and suppliers. However, we are happy to offer detailed breakdowns upon request

There is no strict minimum, but our services are tailored for discerning travelers seeking exclusive and personalized experiences. Let us know your client’s expectations and we will guide you on what is possible within the given budget.

Sustainability & Responsibility

Yes, Finding France promotes experiences that support local communities, artisans, and sustainable practices. We also aim to reduce carbon impact by utilizing electric vehicles and promoting slow travel options where possible.

Yes, we are committed to eco-friendly travel and sustainable activities. Finding France collaborates with local artisans and communities to ensure our travels positively impact the environment and local economies.

Company Overview

Finding France was founded in 2017, and we made it through the covid period!

Finding France is a Condé Nast-endorsed, award-winning luxury DMC based in France.
Finding France is fully licensed, bonded, and registered, with offices in Paris and Provence.

We operate nationwide with over 50 multilingual employees and partners, and are certified by ATOUT France (IM060190003) and IATA (20290535).

We are known for our professionalism, responsiveness, and ability to flawlessly manage FIT, groups, and incentive trips from A to Z

Yes, Finding France is a France-based Destination Management Company with offices in Paris and Provence. Our multilingual team operates throughout France, offering immersive and authentic experiences.

Finding France operates across all regions of France, including Paris, Normandy, Champagne, Provence, Alsace, Loire Valley, Corsica, Brittany, Bordeaux, and more.

Finding France specializes in tailor-made luxury travel for individuals (FIT), small groups, and corporate events. Whether it’s an intimate trip for two or an event for over 300 guests, Finding France provides bespoke experiences tailored to your clients’ needs.

Yes, upon request, Finding France provides 24/7 assistance and concierge services, ensuring complete peace of mind for both travel agents and their clients.

Finding France offers behind-the-scenes tours of artisan workshops, wine tastings, and visits to exclusive French destinations. All experiences are customizable to align with your clients’ preferences.

The average trip duration is around 6 days. However, Finding France can tailor longer trips, including multi-region itineraries of up to 15 days.

Finding France comprises over 50 multilingual employees, including Travel Designers, Guides, Chauffeurs, and Owners. Our team lives and works in France, fluent in at least French and English.

Yes, Finding France boasts over 300 verified reviews with a 98% 5-star rating, reflecting our commitment to excellence and customer satisfaction.

Yes, upon request, Finding France can provide cancellation insurance. Many clients also opt to use insurance from their country of origin.

Terms & Conditions

Where can I find Finding France’s cancellation policies and terms & conditions?

Please refer to our dedicated page: https://finding-france.com/terms-conditions/

Work with Finding France!